Last updated: October 25, 2026
Selvora (“Selvora”, “we”, “us”, “our”) operates the online store at https://selvora.shop. This Privacy Policy explains what personal information we collect when you visit our website, place an order or contact us, how we use it, and the choices you have.
1. Information We Collect
- Order information: your name, delivery address, phone number and email address, plus the products you order.
- Account information: if you create an account, your name, email address and password (stored securely).
- Contact messages: your name, email address and the message you send through our Contact Us form.
- Technical information: IP address, browser type, device and pages visited, collected through cookies and analytics tools.
2. How We Use Your Information
- To process, confirm and deliver your orders.
- To contact you about your order, returns or support requests.
- To manage your account on our store.
- To improve our website, products and customer experience.
- To keep our store secure and prevent spam and fraud.
- To send marketing emails, only if you have agreed to receive them.
3. Payments
We offer several payment methods, which may include Visa and Mastercard cards, JazzCash, Easypaisa and Cash on Delivery. Card payments are handled by our payment provider, and we do not store your full card number or security code on our website. For JazzCash and Easypaisa, we may ask for your transaction reference or payment proof so we can confirm your payment. For Cash on Delivery, you pay the courier when your order arrives.
4. Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use the site. When you first visit, a cookie banner lets you accept, reject or customize non-essential cookies. You can also change your browser settings to block cookies, but some parts of the store may not work properly without them.
5. Third-Party Services
We use trusted services to run the store, including WordPress.com and WooCommerce (hosting and e-commerce), Google Analytics (visitor statistics), Akismet (spam protection), payment providers and delivery partners. These providers only receive the information they need to do their job. We do not sell your personal information.
6. International Orders
We ship to customers in many countries. To deliver your order, your name, address and phone number may be shared with our fulfillment and courier partners, who may be located outside your country.
7. Data Retention
We keep order records for as long as needed to fulfil your order, handle returns and meet legal or accounting requirements. Contact messages are kept only as long as needed to respond and follow up.
8. Data Security
Our website uses HTTPS encryption and security tools to protect your information. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.
9. Your Rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Email us at the address below and we will respond within a reasonable time.
10. Children’s Privacy
Our store is not directed at children under 13, and we do not knowingly collect their personal information.
11. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
12. Contact Us
Questions about this policy? Email alizafarsgd373@gmail.com or message us on WhatsApp at +92 309 8551146. You can also use our Contact Us page.