Last updated: October 25, 2026
Returns & Refunds Policy
We want you to be happy with your purchase. If something is not right, this policy explains how returns, exchanges and refunds work.
Return Window
You may request a return or exchange within 7 days of receiving your order.
Conditions
- Items must be unused, unwashed and in their original condition and packaging, with tags attached.
- For hygiene reasons, fragrances can only be returned if they are unopened and sealed.
- Sale items are eligible only if they arrive damaged, defective or incorrect.
Damaged, Defective or Wrong Items
If your item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund.
How to Request a Return
Email alizafarsgd373@gmail.com or use our Contact Us page with your order number and the reason for the return. We will reply with the next steps.
Refunds
Once we receive and inspect your return, we will confirm the result by email. Approved refunds are sent within 7 business days, to the original payment method where possible. For Cash on Delivery orders, refunds are sent by bank transfer, Easypaisa or JazzCash.
Shipping Costs
Delivery charges are non-refundable unless the return is due to our error. Return shipping is the customer’s responsibility unless the item was damaged, defective or incorrect.
Cancellations
You can cancel an order before it is shipped by contacting us as soon as possible.