Last updated: October 25, 2026
We want you to love what you order from Selvora. If something isn’t right, this policy explains how returns, exchanges and refunds work.
1. Return Window
You can request a return or exchange within 7 days of receiving your order.
2. Eligible Items
- Items must be unused, unwashed and in original condition with tags and packaging.
- You received the wrong item, a damaged item or a defective item.
- The size does not fit (exchange subject to stock).
3. Non-Returnable Items
- Fragrances and perfumes that have been opened or used, for hygiene reasons.
- Items worn, washed, altered or damaged after delivery.
- Items bought on final sale, if marked as such.
4. How to Request a Return
- Email alizafarsgd373@gmail.com or message us on WhatsApp at +92 309 8551146 within 7 days of delivery.
- Include your order number, the item and the reason, with photos if the item is damaged or wrong.
- We will confirm your request and share return instructions.
- Pack the item securely with its tags and send it back as instructed.
5. Refunds
Once we receive and check your returned item, we will tell you whether the refund is approved. Approved refunds are processed within 7 working days. As we mainly use Cash on Delivery, refunds are sent by bank transfer or mobile wallet to the account you give us. Original shipping charges are not refunded unless the return is due to our error.
6. Exchanges
If you want a different size or color, tell us in your return request. We will send the replacement once the original item has been received, if it is in stock. If it is not available, we will offer a refund instead.
7. Damaged or Wrong Items
If your parcel arrives damaged or you received the wrong product, contact us within 48 hours of delivery with photos. We will replace the item or refund you, and we cover the return shipping.
8. Contact Us
Need help with a return? Email alizafarsgd373@gmail.com or visit our Contact Us page. See also our Terms and Conditions.